Retainer Fee Policy

A non-refundable deposit of 50% of your service total is required to secure your appointment. Your remaining balance will be due at the time of your appointment.

You also have the option to pay for your service in full when booking, including your tip if you’d like to take care of everything in advance.
Client Health & Skin Policy

All services at Essence Trinity Skin Studio are focused on the health and appearance of your skin. Please review the following before booking.

Medications & Skincare:
Please disclose any medications or active skincare products you are using, especially Accutane/isotretinoin, Retin-A/tretinoin, retinoids/retinol, acne medications, AHAs/BHAs, or other exfoliating products. These can increase skin sensitivity and may make waxing or certain treatments unsafe.

Before Waxing:
Do not book if the service area has sunburn, open cuts, broken/irritated skin, active rashes, sores, or a recent chemical peel, laser treatment, or other aggressive skin treatment.

Facials & Body Treatments:
Please let me know about any active skin conditions, recent cosmetic treatments, or products/medications that may affect your skin.

Pregnant?
You may still receive services, but your skin may be more sensitive. Please select the “I Am Expecting” add-on when booking.

If you are unsure whether a medication, product, or recent treatment affects your service, please contact me before booking. Your safety and the health of your skin always come first.

I reserve the right to modify or postpone a service if your skin is not suitable for treatment at the time of your appointment.
Rescheduling/Cancellation Policy

We understand that things happen, and we’re happy to accommodate one reschedule per deposit.

Rescheduling

  • Clients are allowed ONE reschedule per deposit when given 24 hours notice! Same day cancellation or rescheduling will result in automatic forfeiture of deposit.
  • To reschedule your appointment, please send an SMS text to (773) 444-8065.
  • If you need to reschedule a second time, your original deposit will be forfeited, and a new deposit will be required to book another appointment.
  • Please understand that frequent rescheduling disrupts the appointment calendar and limits availability for other clients.

Cancellations

  • If you need to cancel your appointment, you may cancel through the confirmation email you received when you booked your appointment, or you may send an SMS text to (773) 444-8065.
  • All cancellations result in an automatic forfeiture of the deposit.
  • Deposits are non-refundable and cannot be transferred to a future appointment after a cancellation.

By booking an appointment, you acknowledge and agree to the Rescheduling & Cancellation Policy.refully select our manufacturing partners to ensure our products are high quality and a fair value.
Late Policy

There is no grace period, so please plan to arrive a few minutes early to allow time for parking, using the restroom, and getting settled. Your appointment time is reserved specifically for you, and we want you to have your full scheduled session time.

If you anticipate being late, please reach out via SMS at (773) 444-8065 as soon as possible. Depending on how late you are, we may or may not be able to complete your appointment.

If you have add-ons or multiple services booked, we may be able to accommodate you by downgrading or removing certain services to fit within your remaining appointment time. However, please understand that you will still be responsible for the remaining balance of the time slot you originally booked, as that time was reserved exclusively for you and could have been booked by another client.

If you arrive too late to reasonably complete your appointment, you will need to reschedule, and a new non-refundable 50% deposit will be required to secure your new appointment.
No Text/ No Show Policy

Clients who fail to arrive for their scheduled appointment without prior notice will forfeit their deposit.

  • No-call, no-shows will be charged the remaining balance to the card on file.
  • If the card on file cannot successfully process the remaining balance, the client will be unable to book future appointments with Essence Trinity Skin Studio until the outstanding balance is paid in full.
  • Please communicate any changes or cancellations before your scheduled appointment time to avoid being considered a no-call, no-show.

By booking an appointment, you acknowledge and agree to this No-Call, No-Show Policy.
Guest Policy

To keep the studio comfortable, private, and focused on your service, guests are only permitted when specifically allowed for the service being booked.

  • Services booked for two people must be booked through the designated “Services for Two” tab. Both clients must arrive together and remain present for the appointment.
  • Parents/guardians booking services for a minor must be present for the duration of the appointment.
  • For all other appointments, please do not bring additional guests unless they are required or have been approved beforehand.
  • My private suite has limited space and is not large enough to accommodate multiple additional guests.
  • Guests who are waiting may use the lobby waiting area.

Thank you for helping me maintain a comfortable, private, and professional environment for every client.
Payment Policy

Essence Trinity Skin Studio accepts the following forms of payment:

  • Tap-to-pay
  • Credit or debit card
  • Cash

Your remaining balance must be ready and available to pay immediately after your service is completed.

Please have your preferred form of payment prepared before arriving. Clients may not leave the suite or building to go to their vehicle, bank, ATM, or elsewhere to obtain payment after their service.

Cash payments: Exact change is required. We do not keep cash on hand, so change may not be available.

Please be prepared to complete your payment before leaving your appointment. Thank you for helping keep appointments running smoothly!